Terms of Service

This website is operated by Premium Real Estate Investment Ltd (“we”, “us”, “our”), a company registered in England and Wales under company number [company number – to be confirmed], with its registered office at [registered office address – to be confirmed]. We are a property agency and advisory business and a member of [The Property Ombudsman / Property Redress Scheme – to be confirmed].

You can contact us by email at hello@example.co.uk or by telephone on +44 (0)20 0000 0000.

In these Terms, “you” means anyone who visits or uses our website. Our website is intended for people aged 18 or over.

We make our website available free of charge for you to browse properties, learn about our services and contact us. You may use it for your own personal, non-commercial purposes, or to consider instructing us in connection with a property.

We may update, change, suspend or withdraw any part of the website at any time, for example to reflect changes to our listings, services or legal requirements.

You can create a free account to save properties and manage your details. When you register, you agree to:

• give us accurate, complete and up-to-date information;
• keep your password secure and not share it with anyone else;
• tell us straight away if you think someone else has used your account; and
• take responsibility for activity on your account that results from you not keeping it secure.

You may close your account at any time by contacting us. We may suspend or close an account if we reasonably believe it has been used in breach of these Terms, fraudulently or unlawfully. Where it is reasonable to do so, we will tell you first and explain why.

We work hard to make sure the information on our website is accurate and complies with the law, including the requirement to give you the material information you need to make an informed decision about a property. However, please note:

• Listings are not offers. Property listings are an invitation to make an enquiry. They do not form part of any contract, and all transactions are subject to contract and, where applicable, to the seller's or landlord's acceptance.
• Details are a guide. Descriptions, measurements, floor areas, photographs and floor plans are provided in good faith as a general guide. Measurements are approximate, photographs may show only part of a property, and some images may be illustrative.
• Availability can change. A property may be sold, let, withdrawn or have its price changed before our website is updated.
• Please verify before you commit. You should carry out your own inspection and rely on independent professional advice – such as a survey and legal searches by your solicitor or conveyancer – before entering into any commitment.

Nothing in this section limits your statutory rights or our legal duty not to mislead you. If you believe any information on our website is inaccurate, please let us know so we can correct it promptly.

• Prices are shown in the local currency of each property: pounds sterling (£) for properties in the United Kingdom and US dollars ($) for properties in the United States. Any currency conversion used on our website, for example in search filters, is approximate and for guidance only.
• For UK properties, a “guide price” indicates the price range in which the seller is prepared to consider offers. Rents shown as “pcm” are per calendar month; US rents shown as “/mo” are per month.
• Prices do not include taxes, duties or transaction costs, such as Stamp Duty Land Tax (or its Scottish and Welsh equivalents), legal fees or, for US properties, local closing costs and taxes.
• Properties located in the United States are subject to the laws of the relevant US state. Where required by local law, transactions involving US properties are carried out with, or through, appropriately licensed local professionals. We will explain how this works for any US property you are interested in.

Content on our website – including market insights, rental yields, investment figures and guidance – is general information only. It is not financial, investment, legal, tax or mortgage advice and does not take your personal circumstances into account. Figures such as “expected yield” or “cap rate” are estimates, are not guaranteed and may change. Property values can go down as well as up.

Before making any property or investment decision, you should obtain advice from suitably qualified and, where appropriate, regulated professionals.

When you send us an enquiry or request a viewing, we will use your details to respond, as explained in our Privacy Policy. Sending an enquiry does not create an agreement for us to provide services and does not reserve a property.

If you instruct us to act for you, we will provide our terms of business and details of any fees before you commit. Those terms, together with your statutory rights (including any right to cancel), will govern our services.

You must not use our website to:

• break any law or regulation, or for any fraudulent or harmful purpose;
• submit false, misleading or impersonated enquiries or account details;
• send spam or unsolicited marketing, or harass any person;
• copy, scrape, harvest or republish listings, images or other content by automated means, or create a competing database, without our written permission;
• attempt to gain unauthorised access to the website, our systems or other users' accounts, or interfere with the website's operation or security; or
• introduce viruses, malware or any other harmful material.

The website and its content – including text, design, logos, photographs, floor plans and software – are owned by us or our licensors and are protected by copyright, trade mark and other laws.

You may view and print pages for your personal use and share links to our listings. You must not otherwise copy, modify, distribute or commercially exploit any content without our prior written permission. Our name and logo may not be used without our consent.

Our website may link to, or use, services provided by third parties – for example maps, social media platforms, and the secure provider that manages account sign-in. We are not responsible for the content or practices of third-party websites, and your use of them is subject to their own terms and policies.

We aim to keep our website available and secure, but we cannot guarantee that it will always be available, uninterrupted or free from errors or viruses. We may need to suspend access for maintenance, updates or reasons outside our control. Please use up-to-date antivirus software when browsing the internet.

What we are responsible for

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss or damage is foreseeable if it was obvious that it would happen, or if both you and we knew it might happen when you used the website.

What we are not responsible for

• Loss caused by relying on general website information without carrying out the checks or obtaining the advice described in sections 4 and 6.
• Business losses. If you use our website for business purposes, we are not liable for loss of profit, business, opportunity or goodwill.
• Events outside our reasonable control.

What we never exclude

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited by law – including your rights as a consumer under the Consumer Rights Act 2015 and other consumer protection legislation.

We take your privacy seriously. Our Privacy Policy explains how we collect and use your personal data, how long we keep it, how we use cookies and browser storage, and the rights you have.

We may update these Terms from time to time, for example to reflect changes in the law or our services. The “last updated” date at the top of this page shows when they were last changed. If we make significant changes that affect your account, we will let you know by email or through a notice on our website. Continuing to use the website after changes take effect means you accept the updated Terms.

These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts and the laws of your home nation will protect you as a consumer.

If any part of these Terms is found to be unenforceable, the rest will remain in full force. If we do not enforce a right straight away, we may still do so later.

We are committed to providing an excellent service. If you are unhappy with any aspect of our website or services, please contact us and we will try to resolve the matter quickly. We will acknowledge your complaint and respond in line with our complaints procedure, which is available on request.

If we cannot resolve your complaint, you may be able to refer it to our independent redress scheme, [The Property Ombudsman / Property Redress Scheme – to be confirmed], free of charge.